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Walk-In Acceptable
Visit Our Store
| Monday: | 11:00 AM – 7:00 PM |
| Tuesday: | 11:00 AM – 7:00 PM |
|---|---|
| Wednesday: | 11:00 AM – 7:00 PM |
| Thursday: | 11:00 AM – 7:00 PM |
| Friday: | 11:00 AM – 7:00 PM |
| Saturday: | 11:00 AM – 7:00 PM |
| Sunday: | 12:00 PM – 6:00 PM |
(318) 900-1013
3437 Masonic Dr, Alexandria, LA 71301
Frequently Asked Question
Have questions about repairs, service time, or warranty? We’ve got answers.
How long does a repair usually take?
Most common repairs, such as screen or battery replacements, are completed the same day often within 30–60 minutes. Complex issues may require additional time, and we’ll always keep you informed.
What types of devices do you repair?
We repair smartphones, tablets, laptops, MacBooks, gaming consoles, and wearable devices from major brands including Apple, Samsung, Motorola, Google, and more.
Do you offer a warranty on repairs?
Yes. We provide a limited warranty on parts and workmanship for most repairs. Warranty coverage depends on the repair type and device model and will be explained before service.
Do I need an appointment or can I walk in?
Walk-ins are welcome at most locations. Appointments are optional but recommended for faster service during busy hours.
Do you use original or high-quality replacement parts?
We use high-quality, tested replacement parts that meet or exceed industry standards to ensure reliable performance and durability.
Is my data safe during the repair?
Yes. We respect customer privacy and take care to protect your data. While most repairs do not affect data, we recommend backing up your device before service.
Do you offer free diagnostics?
Yes. We offer free device diagnostics to identify the issue before any repair is performed. You decide whether to proceed no obligation.
Can you fix water-damaged devices?
Yes. We specialize in diagnosing and repairing water-damaged devices. Success depends on the extent of the damage and how quickly the device is brought in.
How much does a repair cost?
Repair costs vary by device model and issue. After diagnostics, we provide transparent pricing upfront—no hidden fees.
Do you repair devices under manufacturer warranty?
We perform out-of-warranty repairs. Third-party repairs may affect manufacturer warranties—our team will explain this before service.
What happens if my device cannot be repaired?
If a repair is not possible, you will not be charged for labor. Our technicians will explain alternative options and recommendations.
Will my device work like new after repair?
In most cases, yes. We restore your device to optimal working condition using high-quality parts and professional repair techniques.
Do you repair older or discontinued devices?
Yes. We support many older and discontinued models, subject to parts availability. Bring your device in for a free evaluation.
Can you repair cracked back glass or housing damage?
Yes. We offer back glass and housing repairs for supported devices, including iPhones and select Android models.
Is there any risk involved in repairing my device?
All repairs carry minimal risk, especially on damaged devices. Our trained technicians follow strict procedures to reduce risk and ensure safe handling.
Do you provide receipts or repair documentation?
Yes. We provide detailed receipts and repair documentation for warranty and record-keeping purposes.
Can you help if my device won’t turn on?
Absolutely. Power issues are common and often repairable. We’ll diagnose the cause and provide repair options before proceeding.
What payment methods do you accept?
We accept major credit cards, debit cards, and other location-approved payment methods. Payment options may vary by store.